Jintus Labs Focused Apple platform apps
Support

Support for Jintus Labs apps

This is the public support page for Jintus Labs apps. If you need help, want to report a bug, or want to request a feature, use the support form below or email [email protected].

Start support form Email support

Support form

Start a structured support email

Fill this out and your email app will open with a draft message already structured for support. Nothing is sent directly by the website.

If it helps, you can attach screenshots or a small sample file in your email app before sending.

Email support directly

Privacy note

Support stays separate from app behavior

Jintus Labs apps do not collect personal data. If you email support, you choose what information to send, and that support information is used only to respond, troubleshoot, and improve the app.

Read the privacy policy

Billing

Purchase and refund issues

1

If a feature is not working inside the app, use the support form or email support.

2

If the issue is a refund or App Store purchase problem, Apple may need to handle that part.

3

When in doubt, email support first and you can be pointed in the right direction.

STLa help

Helpful details for STLa

  1. Confirm the STL opens in STLa.
  2. Export or keep the JSON report if one was created.
  3. Note the STLa version and your macOS version.
  4. Say what you expected to happen and what happened instead.
  5. If helpful, include a screenshot or small sample file by email.