Jintus Labs is built around protecting privacy. This page explains, in plain English, what the apps and website do, what happens if you contact support, and how CleanPlay's optional privacy-screened processing reports work.
Approach
Jintus Labs apps do not require account creation and do not sell or share personal data. CleanPlay can send the narrowly limited technical reports described below after showing its privacy choice. Other support information is sent only when you choose to provide it.
Jintus Labs apps do not use analytics SDKs, advertising SDKs, or other tracking tools unless they are explicitly added later and this policy is updated first or at the same time.
When Jintus Labs says an app does not collect personal data, that means the app does not ask for, track, upload, sell, or share personal data as part of normal use. CleanPlay's optional, privacy-screened processing diagnostics are the limited exception described on this page. Apps are designed to work locally instead of depending on internet services when they do not need them.
Jintus Labs does not sell personal data or share personal data for advertising or other unrelated purposes. Any information you choose to share is used only for support, troubleshooting, and improving the app.
Website
This website is intended to be a simple public information and support site. It does not use analytics, tracking cookies, marketing pixels, chat widgets, newsletter signups, or embedded third-party marketing tools. If you choose to use the support form, the website sends the information you enter to Jintus Labs support so your request can be answered.
If a specific app needs more detail, Jintus Labs can publish a separate privacy page for that app. App-specific privacy pages are currently available for STLa, Spanish Cards, and Hangeul. The CleanPlay processing-diagnostics details are provided below.
Support email
If you choose to use the support form or email support, Jintus Labs may receive whatever you decide to send, such as your reply email address, message contents, app name, app version, device or OS version, screenshots, a voluntarily uploaded JSON repair report for STLa, attachments you send by email, or other troubleshooting details.
Support information is used only to respond to your request, troubleshoot issues, and improve the app.
Jintus Labs will try to keep support information only as long as reasonably needed for support, troubleshooting, and basic records, and then delete it when it is no longer needed, unless law requires otherwise. If you upload a JSON repair report through the support form, the website does not keep a separate stored copy after it is processed for sending. The retained copy is the one that arrives in the support mailbox.
If you have privacy questions, email [email protected].
CleanPlay processing diagnostics
CleanPlay first shows a privacy choice. If automatic reporting is kept on, it can prepare a report when dialogue analysis or scene scanning stalls or fails, after a suspected processing-related crash, hang, or unexpected exit, and when a saved recovery attempt succeeds or fails. A development build can also offer a button for sending the same kind of report manually. Normal playback and successful processing do not create ordinary incident reports, apart from a narrowly linked recovery result.
A report can include the CleanPlay version and exact build, processing-engine and model revisions, macOS and general Mac hardware facts, memory, power, disk, and thermal conditions, broad media facts such as source type, container, codecs, duration, resolution, and audio format, and typed processing facts such as the current stage, progress, timings, resource limits, helper status, checkpoint health, and recent technical events. These fields are fixed and bounded; arbitrary notes and private error text are not accepted.
These reports do not contain movie or title names, file names or paths, drive, server, or share names, library contents, artwork, audio, video, movie frames, screenshots, recognized dialogue, subtitle or profanity text, mute-window or scene edits, passwords, account credentials, access tokens, or security bookmarks. No movie content is uploaded as part of CleanPlay diagnostics.
As with any internet request, the hosting provider can process basic network and security information such as an IP address, request time, route, response status, and abuse signals to deliver and protect the service. CleanPlay's own diagnostic application logs contain categorical event and status fields only. They do not record the report body, movie or file details, installation, signing-key, challenge, or receipt identifiers, secrets, or arbitrary error messages. Remote collection remains disabled until Jintus Labs has reviewed the hosting provider's log redaction and retention settings.
CleanPlay uses a private secret held by that app installation to create one-way HMAC identifiers. They can show Jintus Labs that reports came from the same CleanPlay installation, or that repeat reports on that installation concerned the same movie or source. They do not reveal the movie, file, path, drive, server, or person, and they are not shared for advertising. The report-signing key establishes continuity for an app installation; it is not an Apple identity or Jintus Labs account.
A report is signed by CleanPlay and sent to the Jintus Labs support intake, where an accepted copy can be delivered to [email protected]. Privacy-screened reports may also be examined by Jintus Labs' CleanPlay-specific automated diagnostic and repair system. That system can match a report to Jintus Labs' preserved source code, reproduce approved synthetic faults, run tests, and prepare a proposed source-code fix in an isolated workspace. A proposed fix remains subject to safety checks, testing, and Jintus Labs review. It cannot remotely modify a user's installed app, settings, library, movie files, subtitles, edits, external drives, or network shares. Users receive changes only through a separately released CleanPlay update.
Pending reports can remain on the Mac for up to 30 days while CleanPlay waits for the privacy choice or a connection. Turning automatic reporting off deletes locally saved pending reports, report history, and diagnostic journals without deleting movie preparation, edits, or library data. An accepted server report and its delivery receipt are scheduled for deletion after 30 days. The server also keeps a pseudonymous registration record so it can authenticate future reports from the same CleanPlay installation. That record contains a random installation identifier, a public signing key and fingerprint, sequence/status information, and activity dates—not movie, library, subtitle, or dialogue content. It is scheduled for deletion after 90 days without registration or report activity, once no retained report or short-lived registration record still refers to it. A copy delivered to the support mailbox is kept only as long as reasonably needed for support, troubleshooting, validation, and basic records, unless the law requires otherwise. Turning the setting off cannot recall a report already delivered; you can contact Jintus Labs to ask about a previously sent report. Source archives used to reproduce a build are Jintus Labs code records, not copies of a user's media or report content.
Updates
This policy may be updated over time. The current version will be posted on this website.
